Refund policy

At Riditri, every order is carefully checked before dispatch. Please read the following policy carefully before placing your order.

📌 Policy Overview

  • Once an order has been shipped, it cannot be cancelled.
  • Approved refunds will be issued only as Riditri Store Credit/Gift Card.
  • We do not issue refunds to bank accounts, UPI, cards or the original payment method.
  • Damaged, defective, missing or incorrect-product claims will be resolved only after careful investigation and verification.
  • Wherever applicable, our first resolution will be to send the correct product or an appropriate replacement.

📦 Return and Replacement Eligibility

A return or replacement request will be considered only if:

  • You received a damaged or defective product.
  • You received a product different from the one ordered.
  • An item from your order is missing.
  • You provide a complete, continuous unboxing video without any cuts, pauses or edits.
  • You contact us within 24 hours of delivery.
  • The product is unused, unworn and in its original condition.
  • The original packaging, tags and proof of purchase are available.

Requests that do not meet these conditions may not be accepted.

🎥 Mandatory Unboxing Video

A complete and continuous unboxing video is mandatory for reporting any damaged, defective, missing or incorrect item.

The video must clearly show:

  • The sealed package before opening.
  • The complete package from all sides.
  • The shipping label and order details.
  • The entire package-opening process.
  • All the products received inside the package.
  • The condition of the products.
  • The damaged, defective, missing or incorrect item.

The video must not contain any cuts, pauses or edits.

Photographs or videos recorded after the package has already been opened may not be accepted as sufficient proof.

The unboxing video helps us verify the issue and provide an appropriate resolution.

⏱️ Request Timeline

You must contact us within 24 hours of delivery at:

📧 support@riditri.com

Please share:

  • Your order number.
  • Your registered name and contact details.
  • A description of the issue.
  • The complete unboxing video.
  • Clear photographs of the affected product, wherever required.

Requests raised after 24 hours of delivery will not be accepted.

📦 Damaged, Defective, Missing or Incorrect Items

If you receive a damaged, defective or incorrect product, or if any item is missing from your order, please inform us within 24 hours of delivery with the required evidence.

Every request will be carefully investigated and verified by our team.

If the claim is approved, Riditri will send:

  • The correct product, or
  • An appropriate replacement, depending on the nature of the issue and product availability.

A bank refund will not be issued for damaged, defective, missing or incorrect items.

If the original or suitable replacement product is unavailable, the eligible amount may be issued as Riditri Store Credit/Gift Card.

The final resolution will be determined by Riditri after reviewing the unboxing video, photographs, order details and all other submitted evidence.

📦 Conditions for Returning a Product

If Riditri asks you to return a product, it must be:

  • Unused and unworn.
  • In its original condition.
  • In its original packaging.
  • Returned with all tags intact.
  • Accompanied by proof of purchase.
  • Packed safely to prevent damage during return transit.

A used, altered, damaged or improperly packed product may not be accepted.

Items returned without prior approval from Riditri will not be accepted.

🚚 Return Process

If your return is approved:

  • We will provide the return instructions.
  • A return shipping label will be provided wherever applicable.
  • You must pack and hand over the product according to the instructions shared by our team.
  • The returned product will be inspected after it reaches us.
  • The replacement or store credit will be processed only after the returned product passes inspection.

Approval of a return request does not automatically confirm eligibility for a replacement or store credit. The final decision will be taken after the returned product is received and inspected.

💳 Refund Method

Wherever a refund is approved under this policy, it will be issued exclusively as Riditri Store Credit/Gift Card.

We do not issue refunds through:

  • Bank transfer.
  • UPI.
  • Credit or debit card.
  • Cash.
  • The original payment method.

Riditri Store Credit/Gift Card can be used toward a future purchase from our website, subject to the applicable Gift Card terms.

❌ Order Cancellation Policy

Before Dispatch

A cancellation request may be considered only if the order has not been shipped.

Approval of any cancellation request before dispatch is at Riditri’s discretion.

For prepaid orders, if cancellation is approved before shipment, the eligible amount will be issued only as Riditri Store Credit/Gift Card.

We do not provide bank or original-payment-method refunds for prepaid order cancellations.

After Dispatch

Once an order has been shipped, cancellation requests will not be accepted.

If a dispatched prepaid order is refused or not accepted at delivery and is subsequently returned to us, the eligible amount will be issued only as Riditri Store Credit, after deducting the applicable forward and return shipping charges.

Store credit will be processed only after the returned parcel has been received and inspected by us.

The complete return and store-credit process may take up to 20 days.

Shipping charges are deducted because logistics costs have already been incurred from our end.

📌 COD and Prepaid Order Policy

  • Once a COD or prepaid order has been shipped, it cannot be cancelled.
  • A cancellation request may be considered only before shipment and remains subject to Riditri’s approval.
  • For prepaid orders, approved cancellations will be refunded only as Riditri Store Credit/Gift Card.
  • We do not offer bank refunds for prepaid order cancellations.
  • If a prepaid order is refused at delivery, applicable forward and return shipping charges will be deducted before issuing the remaining eligible amount as store credit.
  • As no payment has been collected in advance for a COD order, no refund or store credit will be applicable when a COD order is refused or not accepted.

🚚 Shipping Timeline

  • Dispatch Time: 1–3 working days.
  • Delivery Time: 6–15 days, depending on the delivery location and product.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, festivals, public holidays, operational disruptions or other circumstances beyond our control.

We request your patience while we work to ensure the safe and secure delivery of your order.

⚠️ Important Conditions

Riditri reserves the right to deny any return, replacement, exchange, cancellation or store-credit request if:

  • The request is submitted after 24 hours of delivery.
  • A complete, continuous and clear unboxing video is not provided.
  • The unboxing video contains cuts, pauses or edits.
  • The package was opened before the video recording began.
  • The product has been used, worn, altered or damaged after delivery.
  • The product is not returned in its original condition or packaging.
  • The tags or proof of purchase are missing.
  • The returned product does not pass our inspection.
  • The information or evidence submitted is incomplete or inconsistent.

  • The request does not meet the conditions mentioned in this policy.

Riditri’s decision will be based on a careful review of the order details, unboxing video, photographs, returned product and all other relevant evidence.

📩 Need Help?

For any questions regarding returns, replacements, cancellations or store credit, please contact us at:

📧 support@riditri.com

Please mention your order number in all communication so that our team can assist you efficiently.